General Questions
What makes Kelowna Cell Repair your best choice when it comes to repairing your smart phone or tablet device?
1. In business for over 15 years
2. Only using original manufacture parts.
3. Certified trained technicians.
4. #1 Dealer referred.
5. Over 170,000 repaired devies to date and counting.
6. Most repairs in 1 hour and access to free loaner phones.
7. Competitive pricing and we have our price match guarantee.
8. Our skill set as we can replace components that others cannot.
9. Our customer service skills are known to be exceptional.
10. We do warranty work for 60 Visions Electronics stores in Canada and have been for 6 years. Trust the experts @ Kelowna Cell Repair Inc.
There are multiple issues with my device, do you offer repair bundles?
Sure we do please just give us a call at (250) 469-1600 and we will see what we can set up for you.
So I tried to fix my iPhone on my own and have it semi unassembled. Can I send it to you and have you finish the repair?
Absolutely, we do that all the time for customers. Bring in what you have and we'll see what we can do. We offer free estimates on situations like this.
Do you repair any other kind of phones?
Of course! If you have managed to break your cell phone, odds are we can fix it. Browse our repair pricing.
Do you repair iPods or any other Apple products?
In addition to iPhone repairs, we offer a wide varitey of iPod, iPad. If you are interested in a repair please contact a support representative at (250) 469-1600 or browse our re
Do you offer any type of warranty on your repairs?
Yes, all repairs carry a 90 day warranty, this means if you have any issues related to the repair within 90 days we will take care of it free of charge!
Do you offer computer repair services?
We sure do!
Do you work on gaming consoles?
Absolutely and we are pretty darn good at them!
Do you sell used or refurbished unlocked phones?
Yes we do. Our selection can be found on www.kelownausedphones.com
Do you have any loaner phones for customers?
Yes we do have a loaner phones available. Generally a small deposit would need to be taken but we don't charge for using the loaners. Loaners are only for customers getting repairs done.
I found a cheaper place to repair my phone?
We only use 100% original parts and our repairs are completed by certified electronics technicians in our store. Some people choose to use low quality parts which may translate to a cheaper repair however they will break easier, be less responsive and potentially damage your phone.
Where do you get your parts from?
We purchase all of our parts direct from wholesalers and the manufacturers of the phones. This enables us to carry true original parts that are not available to the general public.
Do I need to give you my password?
It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.
Mail In Repairs and Shipping
Where do I send mail in repairs to?
Please ship your iPhone to our mail in service location at:
Kelowna Cell Repair Inc.
103-1125 Bernard Ave.
Kelowna, BC, V1Y6R3
Please include your name and/or order number with the phone so that we can quickly locate your order and begin the repair when it arrives at our repair facility. Once the phone has been repaired, we will return it to shipping address that was specified.
What do I need to include with my Device when I ship it?
Nothing, all we need to complete the repair is your device. No need to send your box, any accessories, or your SIM card. In fact, please only send your device as other accessories will only increase shipping weight and cost.
Do you need my SIM Card?
Nope. We have our own SIM cards to test the phone with, no need to send yours.
Do you need my pass code?
Not always but with liquid damage we do require it. If there is a pass code on the phone it hinders our ability to test all the functions of the device. Please provide your pass code with the device when you send it in for repair. If you do not wish to provide your pass code, certain device functions including but not limited to; the camera, wifi and bluetooth cannot be tested and cannot be guaranteed.
Can you bill my shipping account with FedEx,Purolator or UPS for return shipping?
Sure, please just call us at (250) 469-1600 to make the proper arrangements. Please note, we are not responsible for packages lost in transit back to the customer if they supply their own shipping label or shipping account.
Please ship your iPhone to our mail in service location at:
Kelowna Cell Repair Inc.
103-1125 Bernard Ave.
Kelowna, BC, V1Y6R3
Please include your name and/or order number with the phone so that we can quickly locate your order and begin the repair when it arrives at our repair facility. Once the phone has been repaired, we will return it to shipping address that was specified.
What do I need to include with my Device when I ship it?
Nothing, all we need to complete the repair is your device. No need to send your box, any accessories, or your SIM card. In fact, please only send your device as other accessories will only increase shipping weight and cost.
Do you need my SIM Card?
Nope. We have our own SIM cards to test the phone with, no need to send yours.
Do you need my pass code?
Not always but with liquid damage we do require it. If there is a pass code on the phone it hinders our ability to test all the functions of the device. Please provide your pass code with the device when you send it in for repair. If you do not wish to provide your pass code, certain device functions including but not limited to; the camera, wifi and bluetooth cannot be tested and cannot be guaranteed.
Can you bill my shipping account with FedEx,Purolator or UPS for return shipping?
Sure, please just call us at (250) 469-1600 to make the proper arrangements. Please note, we are not responsible for packages lost in transit back to the customer if they supply their own shipping label or shipping account.
Water Damage Service
Does the water damage service include water damage sensor replacement?
No, the water damage service includes all parts and labor required to the get phone back to fully functional condition but does not include water damage sensor replacement.
Does the water damage service include logic board replacement?
Due to its high cost, The logic board is the only part in the device that is not included in the water damage service. If the logic board has been irreversibly damaged, we will not be able to repair it and you will be refunded.
I dropped my phone in liquid that was not water, should I send it in for the water damage service?
Absolutely, we have repaired iPhone that have been dropped in all kinds of liquid, not just water. We have seen phones dropped in beer, sweet tea, a deep fryer and everything in between. The water damage service applies to all type of liquid, not just water.
I dropped my phone in salt water, is it even worth sending it in?
Absolutely. Through the salt in salt water is very corrosive and can be very damaging to electronic devices, there is no reason to not send in your device in for a water damage repair. Our success rate on salt water damage is lower than that of a device that has been dropped in other liquid but there is still a good chance that is can be repaired, and if it cannot you will pay nothing so there is nothing to lose.
What should I do if my device falls in water or another liquid?
First and foremost, do not attempt to turn the phone on as that can cause a serious short circuit. Next send the device in for our water damaged service. Our chance at repairing the phone increases substantially the sooner we receive it.
My device fell into water, should I let it dry out to see if works before I send it in?
Though the device can sometimes begin working again on its own after water damage, it is very uncommon and not a likely outcome. It is more likely that corrosion and residue deposits will begin to form on the logic board making the repair process more difficult. We recommend sending the device in as soon as possible even if it is still wet as our chance at repairing the device increases substantially the sooner we receive it.
My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?
Yes. Though only one function may not be working, it could be caused by a variety of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged. If the device has not been water damaged, a home button issue is almost always caused by the home button flex, however since the phone has been water damaged, standard rules do not apply. This why we offer a water damage service specially tailored for water damaged devices.
How Long does water damage repair generally take?
Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.
What if you are unable to save my water damaged device?
If we are unable to repair your water damaged device for any reason, your payments will be refunded minus the cost of return shipping and your phone will be returned. If your device could not be repaired and you do not want the phone back or do not wish to pay for return shipping, we will be happy to recycle the device at our repair facility.
Do you offer a warranty on the water damage service?
Our water damage repair service includes a 30-day warranty so if you experience any water related issues caused by the initial water damaged within 30-days, you are covered.
What does this warranty cover?
Our 30-day warranty covers any issues caused by the initial water damage that was repaired. The warranty does not include any subsequent water damage or further accidental damage to the device.
No, the water damage service includes all parts and labor required to the get phone back to fully functional condition but does not include water damage sensor replacement.
Does the water damage service include logic board replacement?
Due to its high cost, The logic board is the only part in the device that is not included in the water damage service. If the logic board has been irreversibly damaged, we will not be able to repair it and you will be refunded.
I dropped my phone in liquid that was not water, should I send it in for the water damage service?
Absolutely, we have repaired iPhone that have been dropped in all kinds of liquid, not just water. We have seen phones dropped in beer, sweet tea, a deep fryer and everything in between. The water damage service applies to all type of liquid, not just water.
I dropped my phone in salt water, is it even worth sending it in?
Absolutely. Through the salt in salt water is very corrosive and can be very damaging to electronic devices, there is no reason to not send in your device in for a water damage repair. Our success rate on salt water damage is lower than that of a device that has been dropped in other liquid but there is still a good chance that is can be repaired, and if it cannot you will pay nothing so there is nothing to lose.
What should I do if my device falls in water or another liquid?
First and foremost, do not attempt to turn the phone on as that can cause a serious short circuit. Next send the device in for our water damaged service. Our chance at repairing the phone increases substantially the sooner we receive it.
My device fell into water, should I let it dry out to see if works before I send it in?
Though the device can sometimes begin working again on its own after water damage, it is very uncommon and not a likely outcome. It is more likely that corrosion and residue deposits will begin to form on the logic board making the repair process more difficult. We recommend sending the device in as soon as possible even if it is still wet as our chance at repairing the device increases substantially the sooner we receive it.
My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?
Yes. Though only one function may not be working, it could be caused by a variety of things. For example, if your home button is not functioning properly, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged. If the device has not been water damaged, a home button issue is almost always caused by the home button flex, however since the phone has been water damaged, standard rules do not apply. This why we offer a water damage service specially tailored for water damaged devices.
How Long does water damage repair generally take?
Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.
What if you are unable to save my water damaged device?
If we are unable to repair your water damaged device for any reason, your payments will be refunded minus the cost of return shipping and your phone will be returned. If your device could not be repaired and you do not want the phone back or do not wish to pay for return shipping, we will be happy to recycle the device at our repair facility.
Do you offer a warranty on the water damage service?
Our water damage repair service includes a 30-day warranty so if you experience any water related issues caused by the initial water damaged within 30-days, you are covered.
What does this warranty cover?
Our 30-day warranty covers any issues caused by the initial water damage that was repaired. The warranty does not include any subsequent water damage or further accidental damage to the device.
Glass & LCD Replacement Service
Are your parts Original Apple or OEM?
Apple Inc. does not manufacture any parts. They are only a design and engineering company. The parts Apple uses in the their product are bought from Chinese and US vendors and assembled in China. The parts we use come are from a vendor in US that is Apple approved. So though we cannot claim that our parts are "from Apple inc" they are manufactured to strict OEM specifications that Apple requires.
Apple Inc. does not manufacture any parts. They are only a design and engineering company. The parts Apple uses in the their product are bought from Chinese and US vendors and assembled in China. The parts we use come are from a vendor in US that is Apple approved. So though we cannot claim that our parts are "from Apple inc" they are manufactured to strict OEM specifications that Apple requires.
Repair times
Can my phone be repaired while I wait?
Almost all repairs can be completed while you wait in 30 minutes to 2 hours by one of our experienced technicians. The only repair that cannot be completed while you wait is the water damaged repair service. Water damaged devices generally need to be dropped off for at least 24-48 hours.
Do I need to make an appointment to bring my device into one of your repair locations?
No appointment is needed. Simply stop by during our hours of operation and we will be happy to assist you with any repair needed.
Almost all repairs can be completed while you wait in 30 minutes to 2 hours by one of our experienced technicians. The only repair that cannot be completed while you wait is the water damaged repair service. Water damaged devices generally need to be dropped off for at least 24-48 hours.
Do I need to make an appointment to bring my device into one of your repair locations?
No appointment is needed. Simply stop by during our hours of operation and we will be happy to assist you with any repair needed.
